About Banyo Cafe & Bar  

Banyo Café & Bar is owned and operated by the University of Queensland Union (UQU). We run a variety of outlets and services across UQ’s St Lucia, Gatton, Herston, and Dutton Park campuses, with Banyo Café & Bar being our only outlet located at a different university. 

About The Role  

We’re on the lookout for an energetic 2IC to support the supervision and daily operations of Banyo Café & Bar, located on the beautiful ACU Brisbane campus. 

This role provides leadership, direction, and support to help develop and sustain our successful business. You will deliver a high level of customer service while working alongside the team and providing hands-on support. 

This is a permanent part-time position, working 35 hours per week, Monday to Friday. 

As the 2IC, you'll  

• Complete regular banking duties and responsibilities  

• Add value and generate sales through upselling food and beverage items  

• Perform general café duties, including cleaning service areas and equipment  

• Manage stock rotation, stock control, and stocktakes  

• Ensure safe food handling and work practices are followed by the team  

• Assist with staff management and rostering, leading the team to deliver a high-quality customer experience 

Is this you?   

• If you’re a motivated hospitality leader with the ability to support team members and create a positive work environment and customer experience, this role could be for you. 

• The successful candidate will have: 

• Exceptional customer service skills and a passion for supporting day-to-day operations  

• Strong attention to detail and organisational skills  

• Excellent communication skills, with the ability to multitask and prioritise effectively  

• Previous hospitality experience, with at least 3 years’ supervisory experience (including training, rostering, and working within budget)  

• Demonstrated understanding of delivering excellent customer service in a service-oriented environment  

• The ability to work autonomously, showing initiative and problem-solving skills  

• Sound knowledge of WHS, manual handling, and food safety and hygiene practices  

• A current Food Safety Supervisor Certificate and barista certification 

Required skills & Experience  

• At least 1 year of customer service experience  

• Experience with POS systems (e.g. SwiftPOS), EFTPOS, and cash handling  

• Sound technical knowledge  

• A team-player attitude, with a willingness to support both front and back of house  

• Barista experience (highly regarded but not essential) 

What’s in it for you?  

• A positive, fun, and friendly work environment  

• Supportive leadership and a team that truly has each other’s backs  

• No weekend work – Monday to Friday roster  

• Competitive hourly rate plus a generous 14% super  

• A vibrant campus community where no two days are the same  

• Genuine opportunities to grow your leadership and hospitality skills in a student-focused, values-driven organisation 

Due to the anticipated high volume of applications, only shortlisted candidates will be contacted.  

Workplace Health and Safety & Additional Requirements  

All employees are also responsible for;  

• Complying with the UQU’s Code of Conduct at all times.  

• Supporting the application of and demonstrably engaging in the UQU’s Equal Employment Opportunity, cultural diversity and ethical practice policies.  

• Taking reasonable care to ensure their own safety and not placing others at risk by any act or omission.  

• Attending WHS training and following instructions and advice provided.  

• Complying with all legislative requirements, UQU’s WHS policies and procedures including workplace discrimination, harassment and bullying.  

• Using and caring for equipment, including personal protective equipment, as instructed.  

• Ensuring all incidents and injuries are reported immediately to the relevant Supervisor/Manager, and HR/WHS department.