About UQU 

With over 100 years of history, the University of Queensland Union (UQU) is a not-for-profit organisation with a bold vision: to create the ultimate campus experience for the UQ student community, led by students, for students.  

Across our campuses, UQU operates a business trading arm of retail, food and beverage outlets alongside a wide range of student support services, from advocacy and legal advice to supporting more than 200 clubs and societies. Student-led and student-focused, UQU is committed to building a future that is financially strong, professionally run, and built to serve every UQ student. 

The Opportunity 

We are looking for an energetic and experienced Retail Supervisor to lead and oversee UQU’s Lolly Shop at the UQ St. Lucia campus! The Lolly Shop is UQU’s go-to destination for all things sweet and delicious! We sell a variety of confectionery, drinks, and snacks, and play an important role in keeping students and staff fueled with their sugar kick. Because of this, we see a high volume of customers, particularly during university teaching periods.  

In this role, you will be responsible for providing hands-on leadership, supervision, and support to the Lolly Shop team.  

Please note: Internally, this positions title is Outlet Supervisor and is classified as a manager-level role within our Enterprise Agreement. 

This role involves; 

• Planning, preparing, and monitoring rosters to meet organisational needs 

• Ensuring the Lolly Shop is professionally maintained – internally and externally 

• Maintaining up-to-date product knowledge and identifying popular and trending products 

• Compiling and implementing store specials and promotions 

• Assisting the Area Manager with the price changes, budget preparation, and ensuring the outlet operates within set budgets  

• Planning and conducting the monthly stock-take 

• Stock rotation, control, and assisting with stocktakes; 

• Maintaining exceptional presentation and cleanliness standards across service areas; and 

• Following standards and best practices regarding Food Safety and WHS to maintain a clean, safe, and hygienic environment. 

Is this you? 

We are looking for someone who: 

• Provides strong leadership, ensuring your team is well supported on a day-to-day basis 

• Thrives on providing excellent customer service and ensuring efficient operations 

• Can juggle competing priorities, being able to multitask and effectively plan your day to ensure you are meeting the needs of your team and the outlet 

• Loves problem-solving and doesn’t shy away from a challenge 

• Actively seeks feedback to continuously improve themselves, their team, and the business 

• Understands the ebbs and flows of retail and consumer habits – especially within a university setting, trade peaks during the semester and quietens during the holiday breaks 

• Understands that our team are our most valuable asset and works every day to foster a brilliant work environment! 

In addition to the above, our ideal candidate will have: 

• A minimum of 2 years’ experience as a retail supervisor (experience in a news agency or convenience store is highly regarded) 

• Demonstrated ability in: 

• Recruiting, training, and mentoring staff 

• POS systems (SwiftPOS experience highly regarded) 

• Managing GP% and pricing 

• Working with, and adhering to, set budgets and key targets each year. 

What’s in it for you?  

• A positive, fun & friendly vibe  

• Supportive leadership and a team that truly has each other’s back  

• No weekend work required, Monday to Friday roster  

• Competitive hourly rate plus a generous 15% super!  

• Campus-wide F&B discounts at UQU owned outlets  

• A vibrant campus community where no two days are the same.  

• Genuine opportunities to grow your leadership and hospitality skills in a student-focused, values-driven organisation  

Due to the anticipated high volume of applications, only shortlisted candidates will be contacted.